Effective Date: 4/12/2019

When you visit and interact with our website, contact and communicate with us or use any of our products and services, TruU may collect, use, and process information related to you (“Personal Data”). “TruU”, “We”, “Us”, “Our” or the “Company, refer to TruU, Inc. TruU offers a solution that is comprised of: a cloud service, customer managed software and a mobile app / SDK. These components, along with the website, are referred to as “Services” in this policy.

This Privacy Statement applies to the following activities:

  • Visiting our website;
  • Visiting our offices;
  • Communicating with us, including emails, text or fax;
  • Registering for our events;
  • Using our Services.


Our website ( and other websites under the domain, include links to other websites, applications and services maintained by third-parties. The information protection and privacy practices of these external websites, applications and services are governed by the privacy statements of the respective third-party. We encourage you to review these privacy statements to better understand the privacy practices of each third party.

Personal Data Collected

The Personal Data we directly collect, process and/or store from you may include: 

  • Information Request: If you request for information about our Services, register for a trial, download our software, request for support or use the “Contact Us” feature on our website, we generally require contact information such as your name, email address, company name, title and telephone number.
  • Website Interaction: If you use and interact with our website, we may collect your usage information through cookies, web beacons and similar tracking technologies that may qualify as Personal Data.
  • Office Visit: If you visit our offices, you may be required to sign-in with your name, email address, telephone number, company, title, purpose of visit and date/time of arrival.
  • Event Registration: If you attend an event, we may scan your badge which will provide us with your name, email address, company name, title and telephone number.
  • Device Information: If you are using our Services, we may be collecting sensor data from your registered device. Such information includes the gyroscope and accelerometer to measure motion data that uniquely identifies a person based on their gait. Additional sensor data may include Bluetooth, Location and Wi-Fi signals, which are also used to uniquely identify a person.

Cookies, Log Files & Web-Beacons

We use common information-gathering tools, such as cookies, log files and web-beacons that may collect Personal Data about you, to make interactions with our website more meaningful.


We use cookies and similar web tracking technologies such as tags and scripts to collect your usage information and interactions with us on our website. When you visit our website, our servers send a cookie to your computer. Cookies allow us to track overall usage and make your interactions with us more customized and meaningful.

We use both session-based and persistent-based cookies. Session cookies only exist during a session and disappear from your computer when you close your browser or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer. Most browsers automatically accept cookies however, if you choose to disable cookies, it may limit your use of certain features and functions on our website or service.

Log Files

As with most websites, we automatically gather certain information in log files as you navigate our website. This information may include your Internet Protocol (IP) address, your Internet Service Provider (ISP), your device identification numbers, your location, your browser, your mobile carrier, your searches on our website, your pages and files viewed, your operating system and date/time stamps of your usage. We analyze this information to help us improve our website and to guarantee proper functionality and security.


We may also use web-beacon technologies such as clear gifs that help us better manage content on our website and emails. Clear gifs are tiny graphics with a unique identifier that help track the online movement of users on the website. We do not tie information gathered from clear gifs to Personal Data.

Data Collected Through TruU Services

At the core of our Services, sensor data from a registered mobile device, is collected and processed by the TruU platform in order to formulate a unique identity of an end-user. Such sensor data may come from the gyroscope and accelerometer of the device, which is processed by the TruU platform consisting of a cloud and a customer managed software component. Other sensor data, including barometric sensor, Bluetooth, Location, Magnetometer and Wi-Fi from a registered device may be collected for the purpose of uniquely identifying a user. TruU will never collect data from a device without the end-user’s permission. End-users can also set the TruU mobile app into ‘Privacy Mode’ on a scheduled or on an ad-hoc basis to disable all data collection by TruU. By default, end-users can also disable any sensor data collection parameter (e.g. location, motion, etc.) within the TruU mobile app; however, Administrators do have the ability to require or disable any of sensor data collection parameter via policy controls, based on the Enterprise’s internal policies.

How We Use Your Data

We collect, process and store your Personal Data for the purposes and on the legal bases identified below:

  • Improving Website: We collect and process Personal Data to analyze trends and track your usage of our website for our legitimate interest in further improving and developing our website and to provide you with more relevant and meaningful content.
  • General Inquires: We collect and process Personal Data to respond to inquiries and information requests, and to send materials such as whitepapers, datasheets and pricing through email, postal mail or telephone.
  • Marketing Communications: We collect and process your Personal Data to send advertisements, newsletters, product updates, events and promotions necessary for our legitimate interest in providing Services on a commercial basis. 
  • Employment Opportunities: We collect and process your Personal Data for current and future potential employment.
  • Delivering Core Services: We collect and process Personal Data through enabled sensors on your registered mobile device in order to provide core Services of the TruU solution.
  • Customer Support: We collect and process Personal Data to respond to your request for assistance, to resolve technical issues you encounter, to analyze crash information and to repair and improve our Service.
  • Office Visitors: We collect and process Personal Data of all personnel who visit our offices, for security purposes.
  • Legal: We collect and process your Personal Data to cooperate and comply with public and government authorities, courts, and lawful requests in accordance with our legal obligations under applicable laws that require processing or disclosure of Personal Data to protect our rights.

How We Share Your Data

We may share collected Personal Data with the following recipients:

  • Service Providers: We may share Personal Data with contracted service provides that provide hosting, system administration, legal, banking, insurance, accounting and auditing.
  • Human Resources: We may share Personal data with our Human Resources service provider for background checks in accordance with applicable employment laws.

  • Social Media: We may share Personal Data with third-party social networks, advertising networks and websites that usually act as separate controllers, so that TruU can market and advertise on these third-party platforms.
  • Merger, Acquisition, Reorganization: We may share or transfer Personal Data if we are involved in a merger, acquisition or reorganization. In accordance with applicable laws, we will use reasonable efforts to notify you of such sharing or transfer of Personal Data to an unaffiliated third party.
  • Legal: We may disclose Personal Data as required by law or if the Company reasonably believes that disclosure is necessary to protect the Company’s rights, protect your safety or safety of others, investigate fraud and/or to comply with a court order or other governmental authority.

Marketing Opt-Out

You may opt-out of receiving promotional communication and personalized advertisements by managing cookies in your browser. Please note, however, that by disabling cookies and similar technologies, you may not be able to take full advantage of features and functionality on our website.

End-User Notice

TruU Services are intended for use by Enterprises. The Administrator of the Enterprise is responsible for user accounts and/or Services over which it has control. TruU is not responsible for the information protection and privacy practices defined and implemented by the Enterprise. Please direct your questions to your Administrator, as your use of TruU Services is subject to Enterprise policies implemented by your Administrator.

Administrators are able to:

  • Access information in and about your account;
  • Access or retain information stored as part of your account;
  • Restrict, suspect or terminate your access to the Services;
  • Enable policies that require certain sensor data (e.g. location) to use the Services;
  • Install or uninstall third-party apps or other integrations;
  • Change your information, including profile information;
  • Restrict your ability to edit, modify or delete information.


TruU Services are not directed at children under the age of 16. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe your child has provided TruU with Personal Data without your consent, please contact by referring to the “Contact Us” section below. TruU will take steps to delete such Personal Data from our systems.

Personal Data Retention Period

We retain Personal Data for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Service. TruU also retains certain Personal Data required to comply with legal obligations, resolve disputes and to enforce our agreements, to support business operations and to continue to develop and improve our Services. Where TruU retains information for Service improvements, TruU takes every step to eliminate information that directly identifies you, and only use the information to uncover collective insights about the use of our Service, not to specifically analyze personal characteristics about you.

Your Rights

You have certain rights when it comes to your Personal Data, subject to local data protection laws. These rights include the right to:

  • Access to your Personal Data held by TruU (right to access)
  • Rectify inaccurate Personal Data (right to rectification)
  • Erase or delete your Personal Data, as permitted by legal obligations (right to be forgotten)
  • Restrict our processing of your Personal Data (right to restriction of processing)
  • Transfer your Personal Data to another controller to the extent possible (right to data portability)

To exercise your rights, please refer to the “Contact Us” section of this document. We will try to respond to all legitimate requests within one month of the request and may contact you if we need additional information to honor the request.


TruU takes every pre-caution to protect against unlawful or accidental loss, theft, alteration, disclosure or unauthorized access to any Personal Data. While TruU follows generally accepted standards to protect Personal Data, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Privacy Statement Changes

TruU reserve the right to update our Privacy Statement at any time to reflect changes in our internal practices, technologies and legal requirements. If changes are made to the Privacy Statement, the “Effective Date” at the top of this Privacy Statement will be updated.  Your continued use of our Services after we post any modifications to the Privacy Statement described on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Statement.

Contact Us

If you have any questions or concerns about this Privacy Statement or to exercise your rights regarding your Personal Data, please contact us:

720 University Ave, Suite 200
Palo Alto, CA 94301
United States